Welcome to the Enrolment Help Centre chat!

For general inquiries about the enrolment process or about the Student Centre, please fill out the form below.

For questions about your student file, please contact the Enrolment Help Centre by phone at 613-562-5252, or by e-mail at mentors@uOttawa.ca

Hours of operation

Regular hours (Monday to Friday from 8:45 a.m. to 3:30 p.m.)

  • May 19 to June 26, 2020


  • May 19 and 20 : 8 a.m. to 8:30 p.m.
  • May 26 and 27, June 2 and 3 and June 11 and 12: 8 a.m. to 6 p.m.


Your personal information is collected under the authority of the University of Ottawa Act, 1965, in accordance with the Freedom of Information and Protection of Privacy Act of Ontario and with University Policy 90. The personal information you provide on this form and during online chat sessions will be used by the University to answer your questions and for purposes consistent with the administration of University programs and activities, and the provision of services and performance of functions including: recruitment, admission, registration, academic programs, evaluations, official document requests, financial aid and awards, assisting student associations and graduation. If you have questions about the collection, use and disclosure of your personal information, please contact InfoService at (613) 562-5630 or infoservice@uOttawa.ca.

This chat application is a newly implemented tool at the University of Ottawa. It is an ongoing service we will be improving over time, to make it as useful as possible for you. Your comments and input would be most appreciated. Please send them to talisma@uOttawa.ca.